Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with our Quick Template. Our refund policy is designed to be fair to both our customers and our business while accounting for the nature of our credit-based service.

1.1 7-Day Refund Window

You may request a full refund within 7 days of your purchase under the following condition:

1.2 No Refunds After Credit Use

Once you have generated even a single template (using any credits from your purchase), the sale becomes final and no refunds will be issued. This policy exists because:

• Each generation consumes API resources and incurs costs on our end
• Generated templates are delivered instantly and cannot be "returned"
• You retain permanent access to all generated templates
• The value has been delivered once templates are created

2. What Qualifies for a Refund

2.1 Eligible Scenarios

Refunds will be issued in the following situations:

• Changed Your Mind: You purchased credits but decided not to use the service (within 7 days, 0 credits used)
• Accidental Purchase: You accidentally purchased the wrong credit package (within 7 days, 0 credits used)
• Technical Issues: The service is experiencing extended outages preventing you from using purchased credits
• Duplicate Charges: You were charged multiple times for the same purchase due to a payment processing error
• Service Not as Described: The service fundamentally does not match what was advertised (subject to review)

2.2 Non-Eligible Scenarios

Refunds will not be issued in the following situations:

• You have used any credits from your purchase (even 1 credit = no refund)
• You didn't like the quality of generated templates (quality settings and prompts affect results)
• Templates didn't meet your expectations (AI generation is variable by nature)
• You found a competitor with lower prices after purchasing
• You ran out of credits faster than expected
• More than 7 days have passed since purchase
• Your account was suspended or terminated for Terms of Service violations

3. Subscription Refunds

3.1 Monthly Subscription Policy

For monthly subscription plans with automatic credit resets:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months of service
• No refunds if you've used any credits from the current billing period
• Unused credits do not roll over to the next period or get refunded

3.2 First-Time Subscription

If you subscribe for the first time and have not used any credits:

• You may request a full refund within 7 days of the initial charge
• This applies only to the first billing cycle
• Subsequent renewals follow the standard no-refund policy

3.3 Subscription Cancellation

To cancel your subscription:

1. Log into your account
2. Navigate to Account Settings → Subscriptions
3. Click "Cancel Subscription"
4. Confirm cancellation

You will retain access to your remaining credits until the end of your current billing period.

4. How to Request a Refund

4.1 Information Required

To expedite your refund request, please include:

• Full name on the account
• Email address associated with the purchase
• Order number or transaction ID
• Purchase date
• Reason for refund request
• Credit package purchased

4.2 Processing Timeline

Once your refund is approved:

• Credit/Debit Cards: 5-7 business days

The exact timing depends on your financial institution's processing times.

5. Special Circumstances

5.1 Technical Issues

If you encounter technical problems that prevent you from using purchased credits:

• Contact support immediately with details of the issue
• We will work to resolve the technical problem first
• If the issue cannot be resolved within a reasonable timeframe, a refund may be issued
• Credits consumed before the technical issue occurred are not refundable

5.2 Failed Generations

If a template generation fails and credits were deducted:

• Credits will be automatically restored to your account
• No refund is necessary as you retain the credits
• Contact support if credits are not restored within 1 hour

5.3 Billing Errors

If you notice an incorrect charge or duplicate transaction:

• Contact support within 30 days of the charge
• Provide transaction details and screenshots if available
• We will investigate and correct any billing errors
• Refunds for billing errors are issued regardless of credit usage

5.4 Account Termination

If your account is terminated by us for Terms of Service violations:

• No refunds will be issued for unused credits
• All purchases are final upon violation confirmation
• You forfeit access to generated templates and remaining credits

6. Chargebacks and Disputes

6.1 Our Policy on Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank. Chargebacks have significant costs and consequences:

6.2 Dispute Process

If you disagree with a charge:

1. Contact our support team first at through chat or the Contact Us page.
2. Provide detailed information about your concern
3. Allow 48 hours for our team to investigate and respond
4. Only pursue a chargeback if we fail to address your legitimate concern

6.3 Chargeback Consequences

If you file a chargeback without attempting to resolve the issue with us first:

• Your account will be immediately suspended pending investigation
• Access to all generated templates will be revoked
• If the chargeback is deemed fraudulent, legal action may be pursued
• Future purchases from the same payment method will be declined

7. Exceptions and Goodwill Gestures

7.1 Exceptional Circumstances

While our standard policy is clear, we understand that exceptional circumstances may arise. In rare cases, we may offer:

• Credit extensions for extended service outages
• Bonus credits to compensate for technical difficulties
• Case-by-case refund consideration for extraordinary situations

These decisions are made at our sole discretion and do not constitute a change to our standard refund policy.

7.2 Long-Term Customer Consideration

For established customers with a history of significant purchases:

• We may offer additional flexibility on a case-by-case basis
• Contact our customer success team to discuss your situation
• Enterprise customers should reach out to their account manager

8. Questions About Refunds

If you have questions about this refund policy or need clarification on your specific situation, please don't hesitate to reach out. Our support team is here to help ensure you have a positive experience with our service.