Privacy Policy

1. Introduction

Welcome to Quick Template ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media template generation service.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and billing details when you create an account
• Payment Information: Credit card details, billing address (processed securely through WooCommerce and payment processors)
• User Content: Text prompts, generated images, and templates you create using our service
• Communication Data: Information you provide when contacting support or communicating with us

2.2 Information Automatically Collected

• Usage Data: Pages visited, features used, time spent, generation history, and interaction patterns
• Device Information: IP address, browser type, operating system, device type, and unique device identifiers
• Cookies and Tracking: Session data, preferences, and analytics information (see Cookie Policy section)
• Technical Logs: Error logs, API usage, and system performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process your template generation requests, manage your account, and deliver our core AI services
• Payment Processing: Process transactions, manage subscriptions, and handle billing inquiries
• Service Improvement: Analyze usage patterns to improve our AI models, features, and user experience
• Communication: Send transactional emails, account updates, and respond to support requests
• Security: Detect fraud, prevent abuse, and maintain platform security
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service
• Marketing: Send promotional emails about new features or offers (you can opt-out anytime)

4. Data Storage and Security

4.1 Where We Store Data

Your data is stored securely in:

• WordPress Database: Account information, credit history, and generation logs
• WordPress Media Library: All generated templates and images (permanently stored in your account)
• Secure Servers: Hosted on enterprise-grade infrastructure with encryption at rest and in transit

4.2 Security Measures

• SSL/TLS encryption for all data transmission
• Encrypted database storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through PCI-DSS compliant providers
• Regular automated backups

Note: While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

We integrate with the following third-party services that may collect your information:

5.1 WooCommerce & Payment Processors

• Purpose: Process payments and manage subscriptions
• Data Shared: Billing information, transaction details
• Processors: Stripe, PayPal (depending on your payment method)

5.2 Analytics Services

• Google Analytics: Website traffic and usage patterns (anonymized)
• Purpose: Understand user behavior and improve service
• Control: You can opt-out using browser extensions or privacy settings

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

6.1 Essential Cookies

• Session Management: Keep you logged in and maintain your preferences
• Security: Protect against fraud and maintain account security
• Shopping Cart: Remember items in your cart

6.2 Analytics Cookies

• Usage Analytics: Understand how users interact with our service
• Performance: Identify and fix technical issues

6.3 Your Cookie Choices

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and associated data
• Portability: Export your generated templates and data
• Opt-Out: Unsubscribe from marketing emails (transactional emails will continue)
• Object: Object to certain data processing activities
• Restrict: Request we limit how we use your data

7.1 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

7.2 GDPR Rights (EU/UK Users)

Users in the European Union and United Kingdom have rights under GDPR including all rights listed above plus the right to lodge a complaint with your local data protection authority.

8. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• Generated Templates: Stored permanently in your account (you can delete anytime)
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years
• Analytics Data: Anonymized after 26 months

When you delete your account, we permanently delete your personal information within 30 days, except where we're legally required to retain it (e.g., transaction records for tax purposes).

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You:

• Update the "Last Updated" date at the top of this policy
• Send email notification for material changes
• Display a notice in your account dashboard

Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.